Privacy policy

Inclusikids operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (Services).

Inclusikids is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, and transaction details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, cart, wishlist, purchase, return, exchange or cancel and your past transactions.
  • Communications with us such as customer support inquiries.
  • Device information including device, browser, network, IP address, and other unique identifiers.
  • Usage information such as interaction and navigation on the Services.

Personal Information Sources

  • Directly from you
  • Automatically through the Services
  • From service providers
  • From partners or third parties

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To process payments, fulfill orders, remember preferences, notify about accounts or transactions, manage your account, enable reviews, and personalize your shopping experience.
  • Marketing and Advertising: To send marketing messages and show relevant ads.
  • Security and Fraud Prevention: To authenticate accounts, prevent fraud, and protect our users and services.
  • Communicating with You: To respond to inquiries, provide support, and manage relationships.
  • Legal Reasons: To comply with law, respond to legal requests, and enforce our policies.

How We Disclose Personal Information

  • With Shopify and service providers (e.g., IT, payments, shipping).
  • With marketing partners for advertising purposes.
  • With third parties when directed or with your consent.
  • With our affiliates or within our group.
  • In business transactions or legal matters.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may process your personal information in different countries. Some features use combined data from multiple merchants to improve service. Shopify is responsible for processing this information and handling any rights requests.

Third Party Websites and Links

The Services may include links to third-party platforms. We are not responsible for their privacy or content.

Children's Data

The Services are not intended for children, and we do not knowingly collect data from anyone under the age of majority. If your child has provided personal data, please contact us to request deletion.

Security and Retention of Your Information

We implement reasonable security measures, but no system is fully secure. Do not send sensitive information through unsecure channels. Data is retained only as long as necessary or legally required.

Your Rights and Choices

You may have the right to:

  • Access your personal information
  • Request deletion of your data
  • Correct inaccurate information
  • Receive a portable copy of your data
  • Opt out of targeted advertising or sharing
  • Restrict or object to certain processing
  • Withdraw consent where applicable

To exercise your rights, contact us using the information below. Verification may be required. You may also appoint an agent to act on your behalf.

Complaints

If you have concerns about how we handle your data, please contact us. You may also contact your local data protection authority if applicable.

International Transfers

Your personal information may be transferred outside your country. For EEA or UK residents, we rely on legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will include a new “Last updated” date.

Contact

If you have any questions or would like to exercise your rights, please contact us:

  • Email: hello@inclusikids.com
  • Business Hours: 9am – 5pm NZT